🇨🇦 Canadian Owned & Operated 🇨🇦
2-Year Warranty
60-Day Returns
Shipping policy
We ship across Canada. Here's what to expect, in plain terms.
Processing
Orders are processed within 1 business day. Orders placed before 12:00 pm MT on a business day start processing the same day. Weekends and statutory holidays don't count.
Orders ship from our manufacturing partner's warehouse and clear Canadian customs before final delivery by Canada Post or FedEx. Import duties and fees are prepaid by us, so there's nothing to pay at your door.
Cost and delivery
| Destination | Cost | Estimated delivery |
|---|---|---|
| Canada, all provinces | Free, no minimum | 8–11 business days |
| Yukon, NWT, Nunavut | Free, no minimum | 12–18 business days |
That's 1 business day to process your order, then 7–10 business days in transit, including customs clearance. Delivery estimates include processing time. We don't currently ship outside Canada.
All prices shown at checkout are final. There are no customs charges, brokerage fees or duties for you to pay. We handle everything before it reaches you.
Shipped with Canada Post or FedEx tracked.
Tracking your order
You'll get an email with a tracking number as soon as your order ships, usually within 2 business days of ordering. You can also check any time from Track Order in the menu: sign in with the email you ordered with to see your order status and tracking.
If you haven't received tracking within 5 business days, check your spam folder, then message us on WhatsApp or email support@norventi.com and we'll send it directly.
Delays and missing parcels
Occasionally customs checks, weather, courier backlogs or seasonal volume push things past the estimate. If your tracking hasn't moved in 7 business days, or your order hasn't arrived within 15 business days of shipping, contact us with your order number.
We'll open a trace with the carrier immediately. If the parcel can't be located, we'll replace or refund your order in full. You're not out of pocket for a delivery failure.
Damaged on arrival
Photograph the box and the item before using it, and contact us within 7 days of delivery. We'll cover the return and send a replacement or a full refund, whichever you prefer.
Missing items
If something is missing from your order, like a cable, controller or accessory, contact us within 7 days of delivery with your order number and a photo of what arrived. We'll send the missing item at no cost.
Addresses
We ship to the address entered at checkout and can't change it once an order is processed, so please double-check it. If a parcel is returned to us because of an incorrect or incomplete address, we'll refund the product price but not the cost of reshipping.